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support@myshoprecord.com
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Frequently Asked Questions

Customer Management

How do I add a new customer to my shop?
Navigate to the Customer Management section and click "Add Customer". Fill in the required details including name, mobile number, email address, and identification proof. You can also upload customer photos for better record keeping.
Can I search for existing customers quickly?
Yes! Use the search functionality in the customer management section. You can search customers by name, mobile number, email address, or ID proof. The system provides real-time search results as you type.
How do I update customer billing information?
Click the "Edit" button next to any customer in your customer list. You can update all customer details including billing status, contact information, and purchase history. Changes are saved automatically.

Product Management

How do I add new products to my inventory?
Go to Product Management → Add Product. Enter product name, description, price, quantity, and upload product images. The system supports multiple image formats and automatically optimizes them for web viewing.
Can I set different pricing strategies for products?
Absolutely! You can set individual prices for each product with decimal precision. The system also supports bulk pricing updates and seasonal pricing adjustments through the product management dashboard.
How does inventory management work?
The system automatically tracks your product quantities in real-time. When you make sales, inventory levels update automatically. You'll receive low stock alerts and can set up automatic reordering points for each product.

Billing & Invoicing

How do I generate professional invoices?
Invoices are automatically generated when you complete a sale. Each invoice includes your shop details, customer information, product details, taxes (GST), and payment terms. You can preview and print invoices directly from the system.
Can I customize the invoice format for my business?
Yes! The system allows complete customization of invoice formats. You can add your logo, change colors, modify fields, and configure GST settings according to your business requirements and brand identity.
How do I track customer payments and dues?
The billing section shows complete payment history for each customer. You can mark payments as paid, pending, or partially paid. The system automatically calculates dues and sends payment reminders to customers.

Shop & Account Management

How do I upgrade my shop plan?
Visit Account Settings → Plan Management to view available plans (Basic, Advance, Pro, Golden, Diamond). You can upgrade instantly and new features will be available immediately after payment confirmation.
What happens when my subscription plan expires?
You'll receive multiple notifications before plan expiration. After expiry, you can still access your data but some features may be limited. Renew within 30 days to restore full functionality without data loss.
Can I manage multiple shop locations?
Currently, each account is designed for one shop location. For multiple locations, we recommend creating separate accounts. We're working on multi-shop management features for future updates.

Technical Support

The system is loading slowly or not responding
Try these steps: 1) Refresh the page 2) Clear browser cache 3) Try a different browser 4) Check your internet connection. If issues persist, contact our support team with details about your browser and error messages.
I forgot my login password
Use the "Forgot Password" feature on the login page. You'll receive a password reset link via email. If you don't receive the email, check your spam folder or contact support for immediate assistance.
How do I report technical issues or suggest features?
We appreciate your feedback! Use the contact form above to report issues or suggest improvements. Please include detailed information, steps to reproduce issues, and screenshots if possible for faster resolution.